Amazon Renewed Frequently Asked Questions

1. What is Amazon Renewed?

At Amazon Renewed, you can discover and buy pre-owned, refurbished, and open-box products that have been professionally inspected and tested to work and look like new by Amazon-qualified and performance-managed suppliers. The inspection and testing process typically includes a full diagnostic test, replacement of any defective parts, and a thorough cleaning process carried out by the supplier, or by Amazon. The products have no visible cosmetic imperfections when held 12 inches away. The products may be packaged in a generic box and come with the accessories expected for a new product, with exceptions, if any, mentioned on the product detail page. Learn more

2. Can I return a product purchased on Amazon Renewed?

All products are backed by Amazon's Return Policy. If you are unsatisfied with the product for any reason, you can return it in accordance with that policy.

3. Do products on Amazon Renewed come with a warranty?

All products on Amazon Renewed come with a minimum 90-day supplier-backed warranty. An Amazon qualified supplier will provide a replacement or refund within 90 days of your receipt if the product does not work as expected. This warranty is in conjunction with Amazon’s standard return policy that applies to most products. A selection of products are eligible for the Amazon Renewed Guarantee.

4. What can I buy on Amazon Renewed?

On Amazon Renewed, you can shop for refurbished smartphones, refurbished computers, refurbished laptops, refurbished tablets, refurbished home and kitchen appliances, refurbished game consoles, refurbished office products, and more. Your favorite brands like refurbished Apple devices (refurbished iPhones, iPads), refurbished Samsung devices, and more are available at great prices and all come with a supplier-backed warranty.